DPD & Parcelforce (COVID-19) Delivery Update 

Parcelforce Delivery process

In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture electronic signatures. Our drivers will instead log the name of the person accepting the item. This will apply to all deliveries that normally require a signature.

DPD Delivery process

We will no longer ask customers to sign our handheld units and instead our drivers will sign it on their behalf. We will record the consignees name and a ‘Delivered on Authority’ message in the signature section of the unit.

The new process will still give you full track and trace functionality, giving you complete visibility of all your parcels.

This now forms our proof of delivery process for all deliveries until further notice.

We apologise for any inconvenience this may cause.